Transportation Fees and Payment
Each program and event listed in our program guide is assigned one code and fee. A separate code and fee will be listed if the program offers optional transportation.
A minimum of three participants is needed at each pick up/drop off location. Transportation may not be available for late registrants. Participants will be notified of any scheduling changes should they occur. When necessary, NSSRA may use SEPTRAN, 303 Taxi, or other contract carriers.
Late Pick Up Policy
If a partcipant has not been picked up at the scheduled program end time:
- NSSRA will contact the parent/guardian/group home staff for participants not picked up at the scheduled program end time.
- If the participant has not been picked up after a ten-minute wait, NSSRA will call emergency contacts, and a fee may be applied.
Door-to-door transportation is for residents only. NSSRA plans door-to-door routes according to the number of participants registered, their locations, and the final destination. With limited vehicles available, participants may need to ride the bus for up to 1.5 hours. NSSRA staff will assist participants to and from their homes, but driveways and walkways must be clear of debris and obstacles. Staff will not enter homes. Persons unable to be in a house alone should have someone meet the bus at the designated time of return. NSSRA cannot wait more than ten minutes due to the demanding transportation schedule. Participants will be picked up and dropped off in geographical order. We will do our best to accommodate you!
Pick Up and Drop Off
For the safety of all participants, parents/guardians/group home staff must personally check in with a program leader/driver when dropping off and picking up a participant. NSSRA staff cannot leave participants unattended to escort an individual to or from a vehicle.
Transportation Safety Procedures
NSSRA has implemented the following transportation procedures to ensure participants’ safety while riding in NSSRA vehicles.
- All passengers must be seated or secured in wheelchairs with seat belts securely fastened.
- All wheelchairs must have brakes in good working order, which can stop the chair from moving.
- The NSSRA drivers will assist participants to and from their homes, but driveways and walkways must be clear of debris and obstacles. Staff will not enter homes.
- NSSRA drivers are responsible for determining whether or not staff can transport a participant safely. If it is determined that it would be dangerous to transport an individual, the driver may refuse to transport that person.*
- Persons riding in Amigo-type wheelchairs must transfer into a bus seat and use a seatbelt.
- Persons unable to be in the house alone should have someone meet the NSSRA staff at the designated time of return. NSSRA cannot wait more than ten minutes due to the demanding transportation schedule.
*NSSRA reserves the right to refuse to transport individuals. Please realize that NSSRA has developed these policies to ensure the safety of everyone riding in NSSRA vehicles. Your cooperation is greatly appreciated.