COVID-19 Guidelines

Updated Thursday, November 18


Where does everyone need to wear a mask?

  • In alignment with the recent CDC recommendations, NSSRA will require all participants to wear masks in indoor settings, regardless of their vaccination status.
  • Riding in NSSRA vehicles.
  • As required in certain facilities.
  • In the presence of individuals age 4 and under, indoors and outdoors.

NSSRA will:

  • Determine program capacity according to state and local COVID guidelines, staff availability, facility space, transportation parameters and overall safety of the program offering. 
  • Offer structured programs to allow participants and staff to keep social distance from others. 
  • Provide proper staffing to meet the needs of participants per guidelines, assessment outcomes and eligibility requirements, however there is no guarantee that participants or staff will be vaccinated. NSSRA staff will wear a mask while in programs. 
  • Ask COVID-19 screening questions at the participant’s arrival or transportation pickup to continue to minimize risk.
  • Add capacity to programs as facility space and staffing is available. This may delay a participant’s start date as proper staffing is needed to ensure safe programming. NSSRA will pro-rate the program fee accordingly.
  • Work with partner agency staff to determine and implement program accommodations on an individualized basis for successful programming.

For additional details from the national and state levels:


ILLINOIS DEPARTMENT OF PUBLIC HEALTH:, 24/7 Hotline: 1-800-889-3931

Illinois Department of Public Health has created a hotline for Coronavirus information: The Illinois Novel Coronavirus (COVID-19) Hotline and email address provides consistent information, answer questions, share facts about symptoms, and provides up-to-date information from the CDC. Call 1-800-889-3931 anytime or email DPH.SICK@ILLINOIS.GOV.