COVID-19 & NSSRA

Per IDPH’s announcement, our region is now under less restrictive Phase 4 mitigations. In accordance with the guidelines, we will be resuming in-person programs.

Safety is at the center of everything we do, including our path forward as we navigate the changing Covid-19 environment. The Illinois Department of Public Health announced recommendations to help decrease the positivity rate and help prevent the spread of Covid-19. 

These new recommendations include:

  • Work from home, if possible.
  • Participate in essential activities only.
  • Limit gatherings of mixed households.
  • Travel only if necessary.

Starting February 22

  • The NSSRA office will be open to the public Monday through Friday from 10:30 am – 2:30 pm. The remaining hours, 9:00 am – 10:30 am and 2:30 – 4:00 pm, most NSSRA full-time staff will work remotely and can still be reached via email or voicemail.

Effective Monday, November 16, 2020, NSSRA adjusted the following:

  • All in-person NSSRA programs will be canceled until further notice. Any future dates will be refunded to the credit card used, or a household credit will be assigned.
  • The NSSRA office will be open by appointment only Monday – Friday from 9 am-4 pm. Most NSSRA full-time staff will work remotely and can still be reached via email or voicemail.
  • NSSRA will continue to support Partner Agency Programs and evaluate each accommodation on an individualized basis to determine the appropriate approach.

The NSSRA Administration will continue to monitor official mandates, guidance from IDPH, and other local health officials to determine the next steps.

How to Contact Us:

General Questions – Call the NSSRA Office: (847) 509-9400 or the NSSRA On-Call Phone at (847) 452-3369

Program Questions – Call or email the program leader of the program.


Participant Eligibility

When we return to in-person programming, we have established new eligibility and safety guidelines for staff and participants. Participants interested in registering for in-person programming will be required to complete an assessment to determine eligibility. Once the assessment is submitted, staff will review the assessment, pair it with recent experience with the participant (if any), and call families to ask any additional questions staff may have and ultimately to let them know the outcome.

As always, evaluations of reasonable accommodations are made on a case-by-case basis to ensure that NSSRA has as much information as possible about the specifics of the request being made, and NSSRA retains the right at all times to re-evaluate participation when a situation is creating a direct threat of safety.

Complete the Participant Assessment.


For additional details from the national and state levels:

CENTER FOR DISEASE CONTROL (CDC): www.cdc.gov, @CDCgov

ILLINOIS DEPARTMENT OF PUBLIC HEALTH: www.dph.illinois.gov, 24/7 Hotline: 1-800-889-3931

Illinois Department of Public Health has created a hotline for Coronavirus information: The Illinois Novel Coronavirus (COVID-19) Hotline and email address provides consistent information, answer questions, share facts about symptoms, and provides up-to-date information from the CDC. Call 1-800-889-3931 anytime or email DPH.SICK@ILLINOIS.GOV.