Transportation Policies

Program descriptions will indicate if transportation is available. NSSRA provides door-to-door and community location transportation for select programs. If you register for a transportation option, please list your choice of pick up AND drop off locations on the registration form where indicated, using the codes provided below.

Lake Forest Recreation Center
Code: LFRC
400 Hastings Rd., Lake Forest
(847) 234-6700

Moraine Living Facility
Code: MOR
1954 Green Bay Rd., Highland Park

NSSRA Office
Code: NSSRA
3105 MacArthur Blvd., Northbrook
(847) 509-9400

Recreation Center of Highland Park
Code: RCHP
1207 Park Ave West, Highland Park
(847) 579-4554

Wilmette Community Recreation Center
Code: WCRC
3000 Glenview Rd., Wilmette
(847) 256-9686

If you register for transportation, please call NSSRA if a participant is not going to need transportation pick up and/or drop off on a particular day(s). This will help prevent unnecessary delays.

Door-To-Door Routes
Door-to-door transportation is for residents only. Door-to-door routes are planned according to the number of participants registered and their locations, as well as the final destination. With limited vehicles available, it may be necessary for participants to ride the bus for up to 1.5 hours. NSSRA staff will assist participants to and from their homes, but driveways and walkways must be clear of debris and obstacles. Staff will not enter homes. Persons unable to be in a house alone should have someone meet the bus at the designated time of return. NSSRA cannot wait more than ten minutes due to the demanding transportation schedule. Participants will be picked up and dropped off in geographical order. If this schedule is inconvenient, please contact Blair Prace, Recreation Manager, at
(847) 509-9400 x6825 or bprace@nssra.org. We will do our best to accommodate you!

Rec N’ Roll
Transportation to and from NSSRA’s Rec N’ Roll after school program must be coordinated by the family or guardian. Parents and/or guardians may drop off participants at the program location or work with the school to coordinate transportation services from school to the program location. Participants may arrive to the program location as early as 3:00 pm, but no later than 3:45 pm in order for the group to leave for the outing scheduled. Any participant who does not arrive to the program location by 3:45 pm will be required to meet at the outing location at a designated time or will be sent home. If the participant will be using transportation from school to NSSRA’s Rec N’ Roll program, the parent/guardian must notify the participant’s school of the day and time the participant has registered for Rec N’ Roll. NSSRA will follow up with the participant’s school as listed on the Annual Information Form (AIF) to confirm the registration and location of the after school program.

Late Pick Up Policy
When parents/guardians/group home staff are late picking up a participant, drivers will wait a maximum of ten minutes from scheduled time. After the ten-minute wait period, the driver will continue on the route to the next location. Participants/families who do not arrive on time may be asked to meet at an alternate location. After ten minutes, a fee may be applied.

Pick Up & Drop Off Safety
For the safety of all participants, parents/guardians/group home staff must personally check in with a program leader/driver when dropping off and picking up a participant. Staff cannot leave a program or other participants to escort an individual to or from a vehicle. Therefore, parents/guardians/group home staff are asked to park and check in with the program leader during both drop off and pick up for all programs.

Participant Transportation Safety
NSSRA has implemented the following transportation procedures in order to ensure participants’ safety while riding in NSSRA vehicles.

  1. All passengers must be sitting in seats or wheelchairs with seat belts securely fastened. The driver will not proceed until all seat belts are fastened.
  2. All wheelchairs must have brakes that are in good working order and can stop the chair from moving.
  3. The NSSRA drivers will assist participants to and from their homes, but driveways and walkways must be clear of debris and obstacles.
  4. NSSRA drivers are responsible to determine whether or not a participant can be transported safely. If it is determined that it would be dangerous to transport an individual, the driver may refuse to transport that person.*
  5. Persons riding in Amigo-type wheelchairs must transfer into a bus seat and must use a seatbelt.
  6. Persons unable to be in the house alone should have someone meet the NSSRA staff at the designated time of return. NSSRA cannot wait more than ten minutes due to the demanding transportation schedule.

*NSSRA reserves the right to refuse to transport individuals. Please realize that these policies have been developed to ensure the safety of everyone riding in the NSSRA vehicle. Your cooperation is greatly appreciated.

A minimum of three participants is needed at each pick up/drop off location. Transportation may not be available for late registrants. Participants will be notified of any scheduling changes should they occur. When necessary, NSSRA may use SEPTRAN, 303 Taxi, or other contract carriers.