Registration Policies

NSSRA programs have become so popular that many reach their maximum capacity quickly and therefore waiting lists must be started. To be fair to all registrants, procedures have been established as follows:

Registration Period and Deadline

NSSRA program registrations are processed on a first come, first served basis. We advertise the registration period for both the current and upcoming program season in each seasonal program guide. Some programs have become so popular that they may reach their maximum capacity prior to the registration deadline. We encourage you to register early! Registrations received prior to 9:00 am on the registration open date will be processed manually in random order. Processing registrations manually takes time. Registering online through WebTrac at 9:00 am is the best, fastest option to get into your favorite programs.

Waiting List

If the program you have selected is full, you will be put on the waiting list and your payment will not be processed. Your position on the waiting list is based upon when your completed registration form is received. We will make every effort to accommodate waiting lists. However, additional openings may not be available due to facility space, pre-purchased tickets, transportation, or staffing needs.

Program and Transportation Fees

Each program and event listed in our program guide is assigned one code and one fee. If the program offers optional transportation, a separate code and fee will be listed. On the registration form, registrants should fill in the program name, code and fee. If transportation is desired, registrants should also complete the transportation location/codes and fee.

Program Refunds

For all programs, special events and trips, full refunds will be granted up to the registration deadline. Please review the following for information regarding refunds after the registration deadline.

On-Going Weekly Programs:
A prorated refund of the program and/or transportation fee minus 10% and NSSRA-incurred costs (tickets, staff costs, etc.) will be made when NSSRA is notified prior to the third session of an ongoing program.

One-Time Events & Social Clubs:
Notice is required at least one week in advance for refunds (minus 10% and prepaid costs) for one-time events and social clubs.

Trips:
Refunds of no more than 50% of the fee will be granted up to four weeks prior to the trip, pending prepaid expenses. In the event that NSSRA cancels a trip, you will receive a full refund.

Medical Cancellations:
When cancelling for a medical reason, refunds are minus NSSRA prepaid costs, and NSSRA requires a note from your doctor.

NSSRA-Initiated Cancellations:
In the event that NSSRA cancels a program, you will receive a full refund.

Resident/Non-Resident Policy

If you live in one of NSSRA’s ten partner park districts or two cities and one village, you are considered a resident. These include the Park Districts of Deerfield, Glencoe, Glenview, Highland Park, Kenilworth, Lake Bluff, Northbrook, Northfield, Wilmette and Winnetka, the Cities of Lake Forest and Highwood, and the Village of Riverwoods. Individuals residing outside the NSSRA boundaries (in an area that does not support NSSRA through tax dollars) must pay an annual Administrative Fee prior to registering for any NSSRA program. The Administrative Fee is determined annually. The Administrative Fee is approximately $2,200. This fee allows participation in NSSRA programs for one year.

Program Guide Availability

Seasonal program guides are mailed to our current mailing list using first class postage. Please contact our office if you do not receive your program guide. Program guides are also available at the NSSRA office, at most of our partner agency facilities and in NSSRA vehicles. The program guide is also published on our website prior to the registration period.

Primary Mailing Address Used for NSSRA Mailing Lists

When a participant’s parents or guardians have multiple mailing addresses, all of our correspondence is sent to the address listed on the program registration form. If another parent or guardian, living at a different address, would like to receive information from NSSRA, the person who signs the registration form must submit a written request to the Superintendent of Recreation. Program and participant information will also be communicated to the individual who signs the registration form. Sometimes the person who signs the registration form and the person who pays program fees are different. Nevertheless, the person who signs the registration form is NSSRA’s primary contact.